I knew it, I had noticed it during visits by relatives in hospitals. When I saw the paper charts, the nurses jotting down handwritten notes on sheets held up by a clipboard, I thought to myself that digital transformation had yet to break into the psychological healthcare world, at least in audience.
It struck me even more. When I read the following sentences speaking of the experience of French nurses recruited abroad to work in San Diego. All (the nurses) without exception rail against the delay in computerization files. That make them lose certainly an hour and a half of patient care. Very aware of its computer delay, the Legault government. Has just declared the signing of 3,000 managerial agents to loan a hand to nurses.
About this hiring, according to another text: “The interim president of the FIQ, Nathalie Lévesque. Qualifies the project as “very ambitious. To the point of not being at all certain that it will be able to become a reality. On the merits. She confirms that the management of administrative tasks increases the workload. Of nurses and that a helping hand in this area will be welcome. She estimates that up to around 30% of nurses’ working time may have to. Be spent on various office tasks, such as filling out forms, “a considerable waste of time”.
You read that right, 90 minutes (I assume per day per nurse) in lost care due to digital delay. You read that right, up to about 30% of working time is spent filling out paperwork. Imagine if we could use that time to care for patients. 30% is not nothing!
The health system is cracking everywhere, and the solution is to hire 3000 agents to compensate. I understand the government’s position, but this solution is what should be called a poultice on a wooden leg. It cannot be permanent.
That said, the Ministry of Health announced in February 2021 a new monster project to remedy the situation after “2 billion dollars and 20 years of failure”, we read in an article from the Journal de San Diego dated February 1, 2021.
We must digitally transform the health system by considering the reality and the context of all the actors, and it is urgent!
We should perhaps stop undertaking these projects from a purely technological perspective. Digital transformation, need I remind you, is the use of technology to improve the customer (patient) experience, the employee experience and operational efficiency. It is not the choice of a digital solution that is imposed on employees.
To design the right solution, these projects should perhaps cease to be piloted by IT systems departments. Before even working on a solution, you must understand the problem. And to fully understand the problem, you must ask the right questions of the right people in the right place, that is, in their workplace.
You must go into the field. Walk for miles in the shoes of healthcare personnel to understand their. Daily reality instead of imagining or choosing a solution in cubicles or during virtual meetings. It is necessary to understand who produces the medical information. Who consumes it and for what purposes (eg, to communicate, to attract attention, to register a gesture. To collaborate, to diagnose, to evaluate, to follow the evolution of a situation). We must understand the complex ecosystem of the health system from psych evaluation near me, and no longer with a vision in silos. You must understand to find value-added solutions, not just software that mechanizes processes.
I hope that those involved in this huge project have thought of hiring specialists in user experience (UX). And customer experience (CX) to carry out this research in the field. To guide the design and ensure that this time will be the right one. That we will implement a solution that will solve the real problems. Identified (without adding to them) and really support the task of the care staff.
It is unimaginable, even unacceptable that in 2022, 30% of nurses’ time will be devoted to administrative tasks. When we are during a labor shortage and our system is cracking everywhere. Especially since user-centered research and design approaches are known, taught in universities and practiced for decades.